Are you an IT professional that works for an IT services organization or is considering a job in IT? There are many different IT certifications to choose from. From Project Management Professional (PMP) and Certified Information Systems Security Professional (CISSP) to AWS Certified Cloud Practitioner and one popular certification that has been used for decades, the Information Technology Infrastructure Library (ITIL). ITIL is the most widely accepted framework in IT services management and helps an organization with a set of best practices for providing IT services.
What is ITIL?
ITIL stands for Information Technology Infrastructure Library. It is a collection of best practices in IT service management. ITIL best practices cover the management of incidents, change, problems, continuity, configuration, release and capacity to name a few. There are 5 stages of the ITIL lifecycle, they include service strategy, service design, service transition, service operation and continual service improvement.
Service Strategy – this includes the strategy on how to service customer’s needs and determine the services the IT organization will offer.
Service Design – identify the process of designing, changing and improving IT services.
Service Transition – the building and deployment of IT services.
Service Operation – effective and efficient delivery of IT services by fulfilling user requests, fixing problems and managing routine operational tasks.
Continual Service Improvement – learning from past successes and failures to continually improve the effectiveness and efficiency of IT services.
What is the ITIL Certification?
The ITIL certification course prepares the student by introducing them to the basic principles of IT Service Management embodied in ITIL. ITIL covers processes, procedures, tasks, and checklists which are not organization specific. It allows the organization to establish a baseline from which it can plan, implement, and measure. ITIL best practices are used to demonstrate compliance and to measure improvement.
Why Become ITIL Certified?
ITIL certification is for those that require a basic understanding of the ITIL framework, whether the IT professional wants to understand how ITIL can help enhance IT service management or the IT professional is working within an organization that has adopted the fundamentals of ITI best practices.
If you are seeking ITIL certification and are interested in aligning IT services to reduce costs, improve service quality and balance resources, this certification is an important part of your IT framework knowledge and skill set.
What is the Best Way to Prepare for the ITIL Certification Exam?
The Florida Technical College continuing education preparation course provides you with the knowledge of ITIL terminology, structure and basic concepts and comprehension of core principles of ITIL practices to sit for the for ITIL Foundation certificate in IT Service Management certification exam.
What are the Benefits of a ITIL Certification Exam Prep Course?
There are many benefits to preparing for your ITIL certification exam. From learning everything about ITIL best practices and networking with instructors and classmates to building your confidence and getting the recognition you deserve.
An Exhaustive Curriculum
Whether you are an IT professional that wants to learn about ITIL best practices or work at an organization that has implemented the ITIL philosophy within their IT services, it is important to learn everything about the ITIL framework. From how to create, deliver and support customers with IT services to driving stakeholder value, or directing, planning and improving IT services, it is important to have a complete and comprehensive background in ITIL best practices. This will give you a holistic approach to IT services at your organization and help you navigate through the proper procedure to offer the optimal amount of stakeholder value.
Network with Instructors and Classmates
This ITIL certification exam prep course is taught by industry-experienced instructors that are intimately familiar with ITIL best practices, have put them to the test and worked in organizations that offer IT services. These instructors will guide you through the best practices and help carve out a solid foundation to build upon during your career as an IT professional. Instructors also can offer one-on-one attention and answer any questions that you may have to allow you to build confidence before taking the ITIL certification exam.
During this class, you will also learn alongside fellow classmates that are learning ITIL best practices and working at different levels of their organization. Classmates are a great way to network during the course as well as during your career in IT.
Confidence and Recognition
Part of attaining a certification or title is about boosting one’s confidence. Having a certification allows you to feel confident that you know what you are doing and have the specific knowledge to help your organization. Not only personal confidence, but certification can allow colleagues to also be confident in your work, knowing that you take your job seriously and have been certified.
The other part of certification is getting the recognition you deserve after painstakingly taking the time to prepare and pass the certification exam
Are you an IT professional that works in IT services management? Getting a certification in ITIL best practices can be a good move for you career. Take the time to prepare for the exam with Florida Technical College and enjoy everything we have to offer. From industry experienced instructors to an exhaustive curriculum, our exam prep classes will set you up for success.
Want to Learn More?
Florida Technical College was founded in 1982 to provide post-secondary training in specialized business fields. Florida Technical College programs are exciting and dynamic, evolving over the years to meet the needs of students and the job marketplace.
Ready to move from a job to a career? Florida Technical College Continuing Education is here to help. Contact us to learn more about the ITIL certification exam preparation courses at Florida Technical College.